Craft
Write.
Would you craft an e-mail to the client about the validity of our invoice?
The douchebag who said this probably also said Get Our Ducks in a Row, ExCo, or Smart.
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Necessary Trouble
Troubled: Advice for Exclamatory E-mails
My question is about exclamations versus periods in e-mails. I personally use exclamation marks but have known people to think they come off as overeager, overly casual, or insincere. What do you think?