Disambiguate

Clarify or define.

The douchebag who said this probably also said T-Shaped, Webinar, or Socialize.

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Troubled: Advice for Exclamatory E-mails

My question is about exclamations versus periods in e-mails. I personally use exclamation marks but have known people to think they come off as overeager, overly casual, or insincere. What do you think?